Privacy Policy

Last updated: August 18, 2025

Introduction

Neocarbon Power ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neocarbon-power.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Booking and reservation details
• Payment information (processed securely through third-party providers)
• Communication preferences
• Special dietary requirements or accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Process bookings and provide our eco lodge services
• Communicate with you about your reservations
• Improve our website and services
• Send promotional materials (with your consent)
• Comply with legal obligations
• Ensure the safety and security of our guests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data
• Restriction of processing
• Data portability
• Objection to processing

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.

International Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: